Billing Processes

Private Pay

• When not utilizing insurance benefits, session rates vary by clinician and are noted near the bottom of each clinician’s page.

• Clients who pay privately/directly will pay for sessions at the time of service

• Clinician charges the card on file at the session for the appropriate rate
  (full rate, sliding scale, or l0w-fee)

Insurance

Clients who utilize insurance do not pay for sessions at the time of service.

When utilizing insurance benefits, sessions will be billed at $200 for the initial session and $160 for all subsequent sessions. There is not a sliding fee or reduced fee option when accessing insurance benefits.

Insurance billing follows this process:

1. Session takes place in office or virtually

2. Claim is submitted to insurance after notes & charts are complete & signed

3. Claim is completed by insurance, typically in 1-2 weeks

4. If there is a client responsibility due to copay or deductible, the MCI sends out monthly statements around the 8th of each month through the client portal

5. The client can choose to pay that statement balance through the portal, or we will charge the card on file 7 days after the statement date

A client’s balance shown in their client portal often does not reflect what they actually owe for sessions. Clients should wait for their monthly statement before making payments through the portal to ensure that insurance benefits have been applied to sessions.